Today it’s 2018 and most people are connected to the world and know what’s right and what’s wrong but sadly there are still a few that think being a boss means being rude, obnoxious and authoritarian.
They dictate to staff what to do, give them literally no room to think or do what they are there to do and wonder why they have to sit in the office 7 days a week.
I have seen the hairdressing Industry grow rapidly over the last 10 years in India and have witnessed first hand the lack of understanding of what it is that a salon is meant to be providing.
It’s a people’s business and you have to ask yourself if you can’t get it right with the people you spend the majority of the day with, chances are it’s not going to be right with the people that come in and pay.
Look at it like this, imagine just moments before the doctor operates on you, you literally go crazy at him, insult him, his family and everyone he has ever spoken too. Do you really think that this is going to put him in the right mood to be his best?
The reality is, the last thing he will be wanting to do is the operation!
Yet daily owners, managers have created this ” me & them” attitude where the staff come to work because they are threatened and do not feel like they have an option. Free speech to clients and fellow staff is so far fetched it isn’t an option. Sad to think people think they can treat people like this but they do and in a lot of situations end up doing the most stupid things simply because they are told they have too, so they do it regardless of knowing its wrong for the client.
I do get asked a bit to do things I don’t think need doing ( a color, a service or cut whatever ) and when I say no it’s not needed the reaction is always the same, utter shock and disbelief. I feel that doesn’t matter if it’s a blog, a post, a discussion on social media or staff, it’s the same tone, the same message and the same level of respect.
So when I say please don’t come back, it’s because your rude, if I’m respectful of the people I work with, everyone needs to be!