Firstly let’s start by saying we get it, on a personal note it’s a struggle to be on time anywhere with traffic so unpredictable.
When we book you in, we allocate a certain amount of time for what is needed. We allocate time between clients to clean and get prepared for our next client also and once the time to do your service is over so too are the chances of us being able to do it. We want to do your hair and the last thing we want is lost time and having to say we can not do your hair. When someone is late it creates an entire day of people affected and inconvenienced which is not what we want.
We dont “squeeze in” things and do work that’s not perfect and won’t rush it.
So if you are running late, which happens to everyone please call us and check if we can still do your hair given the delay.