We kind of think of ourselves as different, in fact we are and we know it, now its not one particular thing that we can say is dramatically different from everyone else although a lot of small things that amount to a lot. Now recently we had someone come in and we would not name anyone however when something happened its good to talk about it as we are sure there may be others out there that feel the same so here goes! ( if you have anxiety please take your meds now, this could cause you to feel like throwing your computer out the window! )
Now Mrs X comes in wanting color, we like to talk to people to find out whats going on in their head before we do anything, be it a color or a cut, we have to know what why and when etc in order to be able to exceed expectations we firstly have to know what expectations you have right?
So when someone comes in and says they want a ” good color ” and something that is natural but everyone should notice it, we tend to know something is not right.
MrsX- Should be lighter but not too light, natural but at least 5-6 shades lighter and I don’t want it to touch my scalp, please leave out 1 inch of the roots.
US-After the severe head pain started we decided to stop the conversation and start a fresh to no avail, showing pictures of light copper hair when her hair was almost black and saying that she wanted something natural like this……. ( I needed a drink at this point ) OK so here is the problem, why are you wanting to color your hair, the answer was everyone is doing it, ok so thats good but do you want to go lighter?
Mrs X- Yes lighter but not too much lighter, little lighter, should be good color, natural, but everyone should notice it, I don’t want to look cheap or gold and don’t put close to my scalp because I know colouring your hair makes it go grey! I did my research ok I know! You tell me what to do and I will do it, make it good
US- Well at this point the drink went from a small to a double and the pain had traveled from the front of my head to the entire head and moving towards every atom in my body at a rapid rate. We decided to try and start again ( for the third time now ) Your hair won’t go grey from colouring it BTW that is a myth and there is absolutely no fact behind it.
Mrs X- I know ok please don’t tell me this, my auntie told me and I also read it on internet so its true, so whatever you do it should not touch my scalp at all, I don’t want grey!
Us- Deep breaths, does that work, would it be ok to like go outside and just throw something? kinda at this point but no we didn’t. We started again, ok lets put all of this aside ad have a look at some photos, we did…. all of which looked completely the opposite to what she was saying, Then showing some violet colours amongst light copper and dark brown.
The problem here is no matter what you do it will never make you happy, its our job to direct you into doing something that you will love, but in order to do that we must firstly know what is going on in your mind, You can’t walk into a restaurant hoping to have the best meal of your life, ask the waiter to send you the nice food, the best food you have and think that its going to be exactly what you have been dreaming about. Maybe it will be, maybe it won’t, maybe it will be his opinion based on what others order and have no boxes ticked for you other than just food!
In these situations we get another hairstylist to talk to them ( sometimes its just a simple matter of personalities or maybe language ) so we did, well that hairdresser couldn’t handle it and told Mrs X that everything she said was contradicting itself and he had no idea what she wanted.
Solution, we send her away with homework, do some research and put some thought into what color you are after, save some images from Pinterest, get onto instagram and send us the photos of hair you like as well as the ones you don’t like so we can then move forward. Its setting yourself up for success and to be happy vs getting something done thinking that whatever you do is going to be ok, its not.
Now a lot of salons won’t do this ( its not a common situation, in fact its rare that this level of confusion happens) but when it does should a salon just color it and take the clients money knowing that what they are asking for is so wrong and that she probably won’t be happy? Well we think its better to say no, we think its better to get a clear picture of what is expected, a clear vision of what makes you happy, a clear plan and then move forward.
Mrs X is coming back in a few days with images and we will be approaching her with love, peace and openness along with our medication in hand in case things go south! Wish us luck!