Kind of an obvious observation but kind of needs to be said too, this is hair for sale, it’s a product.
Service revolves around the delivery of the service whilst a product is just a product, the brand may change but the product remains the same.
- Some salons sell services like they are a product yet when you go to a salon the fundamental thing your getting done is service, it’s quality depends on the people delivering it. If the people are not right then the service is bad and then the end result product. We are not a product, although we sell product we are about hair.
We are a service based salon, we aim to deliver the best every time!